Return & Refund Policy
At Soglowup, we are committed to providing excellent service and a pleasant shopping experience for all our customers. Our return and refund policy is carefully designed to ensure maximum satisfaction—under specific conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Products purchased during a sale are not eligible for refunds. These purchases are considered final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs of returned items. Soglowup does not reimburse return shipping fees and is not liable for any costs incurred during the return process. Please refer to our Terms and Conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.
Exchanging Sale Items
Sale items cannot be exchanged, even if the size is incorrect. Please make sure to select the correct size before placing your order.
100% Guarantee on Defective Items
We offer a full guarantee on any defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchanged—based on your preference.
How to Return an Item
To initiate a return, please email contact@soglowup.com. Once your return request is approved, you will receive detailed instructions to complete the return process.
Return Form Required
Returns submitted without a completed return form cannot be processed. Please ensure you include this form with your return to ensure accurate handling of your request.
Conclusion
At Soglowup, customer satisfaction is our top priority. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly.
For any questions or concerns, feel free to reach out to our customer service team at contact@soglowup.com.
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